Q: DO I NEED TO HAVE AN ACCOUNT TO ORDER ONLINE?
A: No you don’t need to have an account to shop with us. But we do recommend that you have one so you can track your order, register any returns or exchanges and save your details which will make it faster to shop the next time you make a purchase.
Q: WHAT IF I FORGET MY PASSWORD?
A: You can click My Account/Sign In/Forgot Your Password? An auto-generated password will then be sent to you via your registered email.
Or Please contact us and we will assist you with a new password.
Q: HOW DO I MAKE A PURCHASE?
A: To make a purchase browse the website and click on the item you require, choose the colour and size then click ‘Add to your Shopping Cart’.
You can add as many items as you wish to your Shopping Cart and if you change your mind you can delete the item from the Shopping Cart.
Once you have finished shopping you can click on ‘Check Out’ and you will be asked for a shipping address and other contact details.
Your order will be billed in Australian Dollars and you can make the payment using our secure gateways PayPal and EWay.
We accept EWay, PayPal, AfterPay, ZIPPAY
You will be asked to confirm your order and the invoice will be processed within 24 hours. A confirmation email will be sent to you when your order has been placed and the payment is confirmed.
Q: CAN I PURCHASE Bagruu CLOTHING FROM A STORE?
A: Bagruu's exclusive Australian stockist is:
READS, 130 Queen Street, Woollahra, NSW 2025, Australia. Contact:+ 61 2 9328 1036
Store opening hours: Monday to Friday 9am - 6pm, Saturday: 9am - 4pm
Q: HOW DO I CANCEL AN ORDER?
A: You can change your order while shopping by simply removing the item from you Shopping Cart.
You can only cancel an order before it has been shipped.
When the order has been shipped you will receive a shipping confirmation email.
If you request to cancel your order after it has been shipped you will need to return it for a refund.
Q: HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
A: We ship from Australia and domestic orders take within 3-7 business days. Delivery outside Australia takes within 5-21 days depending on the destination.
Your package will be delivered by eParcel by Australia Post and will require a signature on delivery. In the event that you are not home your package will be re-directed to your local post office. A delivery notification card will be left for you which you will need to take to the post office to collect your package.
If you would like more information on ‘receiving your order’ please click here.
Q: CAN I TRACK MY ORDER?
A: As soon as your order has been dispatched you will receive a Shipping Confirmation email with your tracking number. To track your package visit Australia post tracking.
Q: WILL I HAVE TO PAY FOR CUSTOMS OR TAX? GST?
A: If you are purchasing in Australia you will be charged GST.(Goods and services tax)
For International orders please refer to the Australian Government Export of Goods rulings.
Q; HOW MUCH WILL I HAVE TO PAY FOR SHIPPING?
A: We offer free shipping over a certain amount for domestic and international deliveries. Please refer to our Shipping Terms and Conditions.
Q: CAN I RETURN OR EXCHANGE AN ITEM?
A: Yes, we want you to be happy with your purchase and will help you find another style or colour that you prefer, provide a refund or credit note. You will need to notify us within 7 or 14 days of your delivery. Please see more information here.